Flightworx, a UK leader in flight support
solutions, is celebrating successfully passing its first annual continuing
assessment of the ISO 9001 standard since it was awarded in 2016, demonstrating
the company’s commitment to continuously improving its service.
ISO 9001 is a voluntary global code of best
practices for companies, assessed through a quality management system, which
crucially recognises that organisations need to have systems and processes in
place to deliver industry-leading services and products to customers.
Assessments are made annually by the British Standards Institution (BSI) to
ensure on-going compliance, whilst total re-certification is required every
managing director, Flightworx, says: “We are extremely proud to have passed our
annual assessment. This is our tenth year of operation after we established
ourselves in the aftermath of the 2008 global financial crisis, and the company
continues to go from strength to strength. Passing the annual ISO 9001
assessment is a testament to our outstanding staff who continue to go above and
beyond for our customers, finding solutions to all types of requests.”
“We offer up-to-the-minute, bespoke solutions,
ensuring our customers are informed about the very latest scenarios. The
situation in Qatar, whereby Bahrain requires special authorization from all
traffic in and out of Qatar, was immediately documented by our ops team – who
work 24/7 to update and monitor operations.
“In the time that Flightworx has been running,
we have supported the equivalent in flight miles of 304 round trips to the moon,
obtained 58,313 overflight and landing permits and issued 31,194 fuel releases.
Since forming Travelworx, our in-house travel service, in July 2015, we have
booked 10,920 hotel rooms, recorded 38,325 miles travelled by air crews in taxis
we’ve arranged for them and facilitated in excess of 3.5 million air miles for
our clients through commercial flight bookings. I am incredibly proud of our
team and the excellent work they deliver for our customers.”